Organization KPIs

This hierarchical tree is structured to reflect the various levels of processes, from strategic planning down to operational processes. Each level contains specific KPIs relevant to those processes. It’s important to note that the actual KPIs and their placement within the hierarchy would depend on the organization’s goals, industry, and specific processes. Additionally, this is a simplified example, and in practice, the tree might be more detailed and extensive.

1. Strategic Planning
   • Strategic Planning and Management
     • KPI: Market share growth rate
     • KPI: Revenue growth rate
     • KPI: Return on investment (ROI)
   • Portfolio Management
     • KPI: Project ROI
     • KPI: Project completion rate
     • KPI: Portfolio value
2. Product and Service Innovation
   • Product and Service Design and Development
     • KPI: Number of new product launches
     • KPI: R&D expenditure as a percentage of revenue
     • KPI: Time to market for new products
   • Innovation and New Product Development
     • KPI: Percentage of revenue from new products
     • KPI: Innovation pipeline efficiency
     • KPI: Patent applications filed
3. Supply Chain Management
   • Planning and Management of Supply Chain Logistics
     • Procurement
       • KPI: Supplier lead time
       • KPI: Procurement cost savings
       • KPI: Supplier quality index
     • Manufacturing
       • KPI: Overall equipment effectiveness (OEE)
       • KPI: Production cycle time
       • KPI: Scrap and rework percentage
     • Distribution and Logistics
       • KPI: Order fulfillment cycle time
       • KPI: Perfect order fulfillment rate
       • KPI: Inventory turnover ratio
4. Customer Relationship Management
   • Marketing, Sales, and Customer Support
     • Marketing and Sales
       • KPI: Customer acquisition cost (CAC)
       • KPI: Customer lifetime value (CLV)
       • KPI: Sales conversion rate
     • Customer Service
       • KPI: Customer satisfaction score (CSAT)
       • KPI: First contact resolution rate
       • KPI: Average handling time
5. Quality Management
   • Quality Planning and Management
     • KPI: Defects per unit
     • KPI: Customer returns rate
     • KPI: Cost of quality
   • Quality Assurance and Control
     • KPI: Percentage of products meeting quality standards
     • KPI: Internal and external audit findings
     • KPI: Compliance rate with quality standards